Welcome to Lillian Gilbert! We are committed to providing you with high-quality stretched canvas prints and exceptional customer service. Please review our comprehensive Shipping and Return Policy to ensure a smooth and satisfactory shopping experience. If you have any questions, please contact us at [email protected].

Shipping Policy

Processing Time:

• Orders are typically processed within 2-4 business days. Orders placed after 3 PM on Fridays, during weekends, or on holidays will be processed on the next business day.
• After processing, you will receive a confirmation email with your order details and tracking information.

Shipping Rates and Delivery Estimates:

• We offer various shipping options, including standard and expedited shipping. The shipping charges for your order will be calculated and displayed at checkout.
• Estimated delivery times:
  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 2-5 business days

International Shipping:

• We ship internationally to selected destinations. Shipping rates and delivery times for international orders vary depending on the destination.
• Please be aware that international orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the buyer. We recommend checking with your local customs office for more information.

Tracking Your Order:

• Once your order has shipped, you will receive an email notification with the tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

Shipping Restrictions:

• We do not ship to P.O. Boxes or APO/FPO addresses.
• Some products may have shipping restrictions due to local laws and regulations. We will notify you if your order cannot be shipped to your location.

Return Policy

Eligibility for Returns:

• We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, you can return the product within 30 days of the delivery date.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged, altered, or not in their original packaging may not be eligible for a refund.

Non-Returnable Items:

• Certain items are non-returnable, including personalized or customized products, items marked as final sale, and gift cards.

Return Process:

1. Contact our customer support team at [email protected] to initiate the return process. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Once your return request is approved, we will provide you with a return authorization number and instructions on how to return the item.
3. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
4. Ship the return package using a trackable shipping method. We recommend using a shipping service that provides tracking and insurance, as we are not responsible for lost or damaged returns.

Return Shipping Costs:

• Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part.
• If you received a defective or incorrect item, we will cover the return shipping costs. Please contact us at [email protected] for assistance.

Refunds:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

Exchanges:

• If you wish to exchange an item for a different size or design, please follow the return process to return the original item and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide your order number, a description of the issue, and any supporting photos. We will work with you to resolve the issue promptly.

Customer Support:

• Our customer support team is here to assist you with any questions or concerns you may have regarding shipping and returns. Please do not hesitate to contact us at [email protected].

Thank you for shopping with Lillian Gilbert. We appreciate your business and are committed to ensuring your satisfaction with our products and services.