Welcome to Lillian Gilbert! We are delighted to assist you with any questions you might have regarding our stretched canvas prints. Below, you’ll find answers to some of the most frequently asked questions. If you need further assistance, please feel free to contact us at [email protected].

1. What types of canvas prints do you offer? We offer a wide variety of stretched canvas prints, including abstract, landscape, portrait, and custom designs. Our prints are made using high-quality materials to ensure vibrant colors and long-lasting durability.

2. Can I customize my canvas print? Yes, we offer customization options for our canvas prints. You can upload your own images or artwork to create a personalized piece. Simply select the “Custom Canvas” option on our website and follow the instructions to upload your file.

3. What sizes are available for your canvas prints? Our canvas prints are available in multiple sizes to suit your needs. We offer standard sizes ranging from small (8×10 inches) to large (40×60 inches). Custom sizes are also available upon request. Please contact us at [email protected] for more information.

4. How do I care for my canvas print? To keep your canvas print looking its best, avoid direct sunlight and high humidity areas. Dust the surface with a soft, dry cloth. If necessary, you can use a slightly damp cloth to gently wipe the surface. Do not use harsh chemicals or cleaners.

5. How long does it take to process and ship my order? Orders are typically processed within 2-4 business days. Shipping times vary based on your location and the shipping method selected at checkout. Standard shipping usually takes 5-10 business days, while expedited shipping takes 2-5 business days.

6. Can I track my order? Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website.

7. Do you ship internationally? Yes, we offer international shipping to select destinations. Shipping rates and delivery times vary based on the destination. Please note that international orders may be subject to import duties, taxes, and customs fees, which are the responsibility of the buyer.

8. What is your return policy? We want you to be completely satisfied with your purchase. If you are not satisfied, you can return the item within 30 days of delivery. The item must be unused, in its original packaging, and in the same condition that you received it. Please contact us at [email protected] to initiate a return.

9. How do I return an item? To return an item, please contact us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with a return authorization number and instructions on how to return the item. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

10. When will I receive my refund? Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

11. What should I do if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide your order number, a description of the issue, and any supporting photos. We will work with you to resolve the issue promptly.

12. How can I contact customer support? Our customer support team is here to assist you with any questions or concerns you may have. You can reach us by emailing [email protected]. We strive to respond to all inquiries within 24 hours.

Thank you for choosing Lillian Gilbert for your stretched canvas prints. We are committed to providing you with high-quality products and excellent customer service. If you have any additional questions or need further assistance, please do not hesitate to contact us at [email protected].